Our 100% Satisfaction Guarantee
At Elite Trader Funding, we’re dedicated to your success. Unlike others, we proudly stand alone in offering a 100% Satisfaction Guarantee, ensuring your confidence in our platform. When you see our guarantee badge, your purchase is fully protected. We’re here to be your trusted partner in your trading journey!
- Swap or Refund for New Users: New to our platform? For your very first purchase, if you genuinely made a mistake in selecting your account, you can make one swap to a same-sized evaluation account—or smaller, on the same platform as your original purchase, request a full refund on your first purchased account, or opt for in-house credit to be applied to an evaluation of your choice within 7 (seven) days from purchase. Account swaps and refunds (including in-house credit) are limited to accounts with fewer than 5 (five) trades and are not available if you’ve failed the evaluation due to rule violations, losses, or if the account has been liquidated on the platform, and your use of our Services has not otherwise violated our Terms of Service.
- Single Account Focus to Support You: Creating your account involves costs for us, but we’re happy to absorb these costs to ensure you find the perfect evaluation for you. This 100% Satisfaction Guarantee applies to your first purchase only and is voidable at our sole discretion if you purchase multiple accounts as a new user, create duplicate accounts, or attempt to engage in any fraudulent activity, or otherwise violate our Terms of Service, as determined solely by us.
- Your Trusted Partner: Contact our support team within 7 (seven) days of your first purchase and we’ll work closely with you to swap your evaluation, process a refund, or apply in-house credit, making the process seamless and stress-free.
We believe in you and your trading journey. Even though we incur costs, we’re committed to ensuring your first evaluation purchase meets your needs because your success is our success. Please note that these terms are subject to change at our sole discretion and this guarantee is voidable by us, should we determine that your activity is designed to exploit this guarantee. We aim to maintain a fair and supportive experience for all traders and happily extend this guarantee to support new traders. Start with Elite Trader Funding today, and let’s build your future together!